Terms of Service

These Terms of Service ("Terms") govern your use of Aviolink FlightAlert ("Aviolink", "the Service"), operated by Finch Travels, Office No. C-304, Newton Homes, Near Runwal Seagull, Shriram Chowk, Handewadi Road, Hadapsar, Pune 411028, Maharashtra, India ("we", "us"). By creating an account, connecting a mailbox or paying for a plan, you ("the Agency", "you") agree to these Terms.

1. The Service

Aviolink reads airline, GDS and travel-vendor emails from mailboxes you connect or forward, detects flight schedule changes, delays and cancellations, and prepares alerts that you may approve for delivery to your passengers on WhatsApp or other channels.

Alerts are an operational aid. The airline's own communication, GDS records and fare rules remain authoritative. You remain responsible for verifying changes and for all communication and decisions with your clients.

2. Eligibility and account

• You must be a business or professional (travel agency, consolidator, TMC or similar) and at least 18 years old.
• You must provide accurate details and keep them updated. You are responsible for activity under your account.
• Connect only mailboxes you own or are authorised to use.

3. Free trial

New agencies receive a 30-day free trial with full features. No payment details are required. At the end of the trial the Service stops unless you choose a paid plan; nothing is charged automatically.

4. Plans, fees and payment

• Paid plans are billed in advance in Indian Rupees at the prices shown on the Pricing page at the time of purchase. Applicable GST is charged in addition and a GST invoice is issued.
• Payments are processed by our payment partner (such as Razorpay) using UPI, cards, net banking or other supported methods. We do not store your card details.
• If you opt for automatic renewal, your plan renews for the same period until cancelled. You can cancel renewal at any time before the next billing date.
• We may change prices with at least 30 days' notice by email; changes apply from your next billing period.
• If a payment fails, we may suspend the Service after 7 days' notice until payment is made.

5. Cancellation and refunds

Cancellation and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.

6. Acceptable use

• Do not use the Service for unlawful purposes, spam or messages your passengers have not agreed to receive.
• Do not attempt to reverse-engineer, overload or gain unauthorised access to the Service.
• WhatsApp messages are sent on your instruction; you must have a legitimate relationship with each recipient.

7. Data and privacy

We process mailbox data only to provide the Service, as described in our Privacy Policy. For passenger personal data contained in your mails, you are the data fiduciary and we process it on your behalf, under the Digital Personal Data Protection Act, 2023 and other applicable law.

8. Availability

We aim for continuous operation but do not guarantee that the Service will be uninterrupted or error-free, or that every airline email will be detected or interpreted correctly. Third-party services (email providers, airlines, WhatsApp, payment partners) may affect availability.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses, including missed flights, re-booking costs, refunds to your clients or loss of business. Our total liability in any matter is limited to the fees you paid us in the 3 months before the event giving rise to the claim.

10. Suspension and termination

You may stop using the Service and disconnect your mailbox at any time. We may suspend or terminate accounts that breach these Terms. On termination, access to your mailbox stops immediately and your stored data is deleted within 30 days unless law requires otherwise.

11. Changes to these Terms

We may update these Terms. Material changes will be notified by email or on the website at least 15 days before they apply.

12. Governing law

These Terms are governed by the laws of India. Courts at Pune, Maharashtra have exclusive jurisdiction.

13. Contact

Finch Travels, Office No. C-304, Newton Homes, Near Runwal Seagull, Shriram Chowk, Handewadi Road, Hadapsar, Pune 411028, Maharashtra, India · support@aviolink.in · +91 92705 46474