Privacy Policy

This policy explains how Aviolink, operated by Finch Travels, Office No. C-304, Newton Homes, Near Runwal Seagull, Shriram Chowk, Handewadi Road, Hadapsar, Pune 411028, Maharashtra, India, collects and uses information when you use Aviolink FlightAlert.

1. Information we collect

• Account details: agency name, contact name, email address and WhatsApp number you provide at signup.
• Mailbox access: when you "Sign in with Google", we receive read-only Gmail access (scope gmail.readonly) and your Google account email address. We never receive your password.
• Flight data from airline mails: PNR, airline, flight numbers, sectors, dates and timings, passenger names and passenger contact number where present, and the alert text generated from them. We also store each processed message's ID and subject to avoid processing it twice.
• Payment data: payment status and invoice details. Card and bank details are handled by our payment partner, not by us.

2. How we use information

Only to provide the Service: detect flight changes, delays and cancellations; prepare alerts; deliver approved alerts to you and your passengers; support and billing. Emails that are not airline or travel-vendor mails are skipped automatically and their content is not stored.

3. Google user data — Limited Use

Aviolink's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Gmail data for advertising, do not sell it, and do not allow humans to read it except with your explicit consent for support, for security purposes, or where required by law.

4. Service providers

• Cloud hosting and database (encrypted, Mumbai region) to run the Service.
• An AI model provider (Anthropic) to extract flight details from airline emails. Content is processed only for that purpose and is not used to train models.
• Meta WhatsApp Business Platform to deliver alerts you approve.
• A payment gateway (such as Razorpay) to process payments.

We do not sell or rent personal data to anyone.

5. Retention

Booking and alert data is kept while your account is active and for up to 30 days after you close it, unless a longer period is required by law (for example, tax records for invoices).

6. Your choices and rights

• Disconnect mailbox access anytime at myaccount.google.com/connections or by writing to us.
• Request access, correction or deletion of your data at support@aviolink.in. We act on deletion requests within 7 days.
• Passengers whose data appears in agency mails may contact their travel agency or us.

7. Security

Read-only access, encrypted storage, restricted service credentials and HTTPS everywhere. See Data & security.

8. Grievance officer

Grievance Officer, Aviolink · support@aviolink.in · +91 92705 46474. We respond within 7 days.

9. Changes

We will post any changes on this page and notify active agencies by email for material changes.